Our Process
Find Out How Our Process Can Help You
Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether you're being guided through our showroom by a dedicated salesperson, welcoming one of our technicians into your home for an in-person consultation, or working with us to carefully plan, engineer, and construct your custom smart home solution, we take pride in providing the best service possible.
Consultation
We have consultants available to visit your home to evaluate your proposed entertainment area and to make recommendations on home entertainment products and/or custom installation solutions. Call or visit us to setup your in-home consultation. We will work with you to set a date and time that works with your busy schedule. We want your input so that we can tailor a custom installation that fits your needs, lifestyle and budget.
System Design & Engineering
Comprehensive and thoughtful system design and engineering up front leads to the best balance of functionality, reliability and aesthetics in the end result. Avoid costly mistakes or order changes, having to do something twice, or tearing up walls once they’ve been closed. Careful attention is given to the numerous details involved with smart technology and integrated systems to ensure they are easy to use, deliver consistent performance, and allow for future expansion or upgrades. Everything from wiring infrastructure and hardware location to control device placement, user interface design, power management, and integrating equipment with architectural elements and interiors is planned out in advance. We coordinate with architects, engineers, interior designers, general contractors, and affected sub‑contractors.
Project Management
A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors and owner. Job sites are dynamic with many moving parts and having a solid, experienced person responsible for coordinating it makes all the difference. Given the multi-faceted nature of integrating different sub-systems from audio/video, lighting control, climate, security, and networking, we take a proactive approach and communicate every step of the way.
Installation
Putting all the parts and pieces together for smart technology and integrated systems needs to be executed with skill, precision, and some finesse. Different products and brands have nuances that require special know — how and experience to optimize installation and access all the needed functionality. Our trained technicians receive ongoing education and stay up to date on the latest standards and best practices. We take pride in executing your system design with quality craftsmanship so it functions as desired and is reliable.
Programming
Making sophisticated technology easy to use and simple for any user requires advanced work on the back end. Control systems bring together sub-systems such as audio/video, media, lighting, and more. Even with great equipment, the programming ultimately determines the intuitive operation. Our programmers balance the technical know-how with the human element so it's easy to use.
Service & Support
We want to ensure that you receive the best customer experience, but that doesn’t just end when your system is installed. Technology changes over time and can often require service or maintenance to continue operating at its best. We are your technology partner and are here to help with everything from maintaining your existing system to helping you optimize with the latest technology available. We are always here to provide expert advice, quality service, professional installation, and the best experience possible.
Plan Your Next Project
Send us your details, and one of our friendly and knowledgeable professionals will reach out.